• Cart 0
  • My Account
  • Login

Shipping Policy


When will my order ship?

Orders placed prior to 10 am PT on Monday – Friday (with the exception of holidays) are generally shipped on the same day. Please note: Orders that are placed after this time on weekdays or anytime on Saturday or Sunday will not be shipped until the next business day.


USPS Shipping Notice

Customer agrees to assume all risk associated with selecting a USPS shipping method. We do not guarantee USPS shipments against loss, theft, delays, or damage. Lost, undelivered, and abandoned orders cannot be refunded. International orders are non-returnable, non-refundable and can take 6+ weeks to deliver.


FedEx Ground Services

FedEx orders are insured and will be replaced if lost by FedEx. We will not replace packages that have been stolen after delivery has taken place. FedEx does not deliver to P.O. Boxes. If you are utilizing a P.O. Box for shipping, please select a USPS shipping option.


FedEx 2-Day or 3-Day Express Services

Please be aware that FedEx does not guarantee delivery dates of any express services. They will often deliver on time for their 2-Day or 3-Day services, however, there are instances where they might not make the delivery time as ordered. This is out of our control. Please be aware of this risk when selecting any express services.

When calculating express services (2-Day, 3-Day), the day of order, Saturday, Sunday, and holidays do not count towards the day. For example, if you place an order on Friday with 2-Day service and Monday is a holiday, your package should arrive Wednesday.


Inmate orders / Orders shipped to a prison

If you are ordering an item to be shipped to an inmate, please make sure the “Ship To” name begins with “Inmate” so we can make sure to include a packing list, or else the facility will likely reject the package. For example, the proper way to input the first name would be “Inmate Jack” if the inmate’s name is Jack.


International Shipment Notice

Please be aware that you are responsible for paying all applicable duties, taxes, and other import fees for shipments outside of the United States. These additional duties, taxes, and fees are levied by certain countries and are the responsibility of the customer. If you do not pay them, your package will be destroyed, and you will not receive a refund.


Canada Customs

Canada customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties, and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada customs on the importer’s behalf.


Canceling Your Order

If you need to cancel your order, please call 877-727-8677 and speak to one of our partner care representatives. Orders may be cancelled any time prior to when they are released for processing. Orders are released multiple times a day, so be sure to contact us right away if you want to cancel your order.


Return Policy


How do I place a return?

Please contact a customer care representative at (877)-727-8677 or email us at [email protected] to request a Return Authorization number (RA) and special return instructions. Returns are subject to approval and have the following guidelines:

  • You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
  • New and unopened merchandise may be returned within 60 days of purchase with a receipt for a refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
  • Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
  • No returns of any type will be accepted without an RA number.

What products are non-returnable and non-refundable?

International orders, discontinued products, sale items, DVDs, CDs, and downloadable resources are non-returnable and non-refundable. We are unable to replace lost, stolen, or misplaced items.


What should I do if I receive a damaged/wrong product?

If you received a defective, damaged, or incorrectly shipped item from us, please call us at (877)-727-8677 or email us at [email protected] so that we can fix this for you! We will gladly work with you to provide a solution.


When will I receive my refund?

Please allow 2 to 4 weeks for refund processing following our receipt of the returned item(s). Your refund will be credited back to the same payment method used to make the original purchase.


If you have a question about our policies, please email us at [email protected].